🔐 Privacy Policy

Midlands Made respects your privacy. We collect only the information necessary to process orders, respond to inquiries, and improve your experience. This includes your name, email, phone number, and delivery address. We do not sell or share your data with third parties, except where required for order fulfillment or legal compliance.

You may request access to, correction of, or deletion of your personal data at any time by contacting us at [local@midlandsmade.co.za].

📜 POPIA Compliance Notice

In accordance with the Protection of Personal Information Act (POPIA), Midlands Made commits to:

• Collecting only relevant personal data
• Using data solely for the purpose it was collected
• Securing your information against unauthorized access
• Allowing you to opt out or request deletion of your data

By using our website, you consent to the collection and processing of your personal information as outlined above.

📄 Terms & Conditions

By accessing Midlands Made, you agree to the following:

• All products listed are locally made and sold by verified Midlands vendors.
• Prices and availability are subject to change without notice.
• Orders are processed upon payment confirmation.
• Midlands Made is a marketplace facilitator and not liable for individual vendor performance, though we mediate disputes where necessary.

Use of this site implies acceptance of these terms.

🚚 Returns & Shipping Policy

Shipping:

• Orders are dispatched within 5–7 business days, subject to stock availability, and delivery area.
• Delivery is available internationally via courier partners, on selected products.
• Tracking details will be provided once your order ships.

Returns:

• Returns are accepted within 7 days of delivery for damaged or incorrect items. Handling fees may apply. Purchaser is responsible for the return.
• To initiate a return, email [local@midlandsmade.co.za] with your order number and photos.
• Refunds or exchanges will be processed once the item is received and inspected.

🌐 Use of Website

By accessing and using the Midlands Made website, you agree to use the platform responsibly and in accordance with South African law. You may not:

• Use the site for fraudulent or unlawful purposes
• Copy, distribute, or modify content without permission
• Interfere with the website’s functionality or security
• Submit false information or impersonate others

Midlands Made reserves the right to restrict access, suspend accounts, or take legal action in cases of misuse. All content, including product listings, images, and branding, is protected by copyright and may not be reproduced without written consent.